Legal

Privacy Policy

Last updated: May 10, 2026

House of Osmar ("we," "us," or "our") operates the House of Osmar mobile application and website at houseofosmar.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

By using our app or website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following types of information when you use our services:

• Personal identification information: Name, email address, phone number, and home address.
• Account credentials: Email and password used to log in to the House of Osmar app.
• Service information: Details about your cleaning appointments, preferences, and notes you provide.
• Payment information: Payment processing is handled securely through Housecall Pro and Stripe. We do not store your full credit card numbers.
• Usage data: Information about how you use our app, including pages visited and features used.
• Device information: Device type, operating system, and app version.

How We Use Your Information

We use the information we collect to:

• Schedule, manage, and confirm your cleaning appointments
• Communicate with you about your service, including reminders and confirmations
• Process payments for services rendered
• Improve our services and customer experience
• Send promotional offers and updates (you may opt out at any time)
• Respond to your inquiries and provide customer support
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Housecall Pro: Our scheduling and business management platform, which processes your booking and payment information.
• Stripe: Our payment processor, which handles credit card transactions securely.
• Service providers: Trusted third parties who assist us in operating our business, subject to confidentiality agreements.
• Legal authorities: When required by law or to protect the rights and safety of our customers and staff.

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS) and secure server infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at hello@houseofosmar.com.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Third-Party Links

Our app and website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@houseofosmar.com
• Phone: (512) 642-3003
• Address: Hutto, Texas